What to expect
Resetting password is a three-step process:
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STEP 1: Provide us with your User ID
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STEP 2: Answer security questions to confirm your identity
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STEP 3: Specify a new password you would like to use
Your information is safe with us
We take data security very seriously, and have taken precautions to prevent unauthorised access to your information.
To keep your information safe, we need to ask you a few questions and confirm your identity.
If this is your first time accessing the site and you are having trouble logging on, contact the Benefits Connection Service Centre.